Rules for Refund of Fees
- These rules apply to Certificate courses offered by the English Language Teaching Institute of Symbiosis (ELTIS).
- They come into force immediately and will regulate future grievances over issues and matters covered herein.
Cancellation / Withdrawal Of Admission
- A student must apply for the cancellation of admission to the Institute in the prescribed format.
- The Institute, after following due procedure, will cancel the applicant's admission and refund fees to the student within 15 days from the date of their application.
- The Institute shall cancel the admission of the student in the following situations:
- Non-payment of fees.
- Non-reporting to the Institute for more than five days without prior written notice to the concerned authority.
- If a student applies to withdraw/cancel their admission from the course of study in which they are enrolled, the Institute shall follow the following five-tier system for refunding fees:
| # | Percentage of Refund of Fees | Point of time when notice of withdrawal of admission is received in the Institute |
|---|---|---|
| a) | 100% | Before the formally notified date of commencement of the course |
| b) | 90% | One day or less after the formally notified date of admission commencement of the course |
| c) | 70% | Two days or less, but more than one day, after the formally-notified date of admission commencement of the course |
| d) | 4 0% | Three days or less but more than two days after the formally notified date of commencement of the course |
| e) | 0% | More than three days after the formally notified date of commencement of the course |
- If the student's admission is cancelled because a course is not offered, a 100% refund of fees is permissible.
- If the student's admission is cancelled due to disciplinary action, violation of propriety, substance abuse, breach of the Code of Conduct, or any other Rules & Regulations of the Institute, no refund of fees is permissible.
- In any other case not covered by these rules, the Director of the Institute will take the decision.
Moving your fees when you change to a different eltis course:
- If you want to move from one ELTIS course to another ELTIS course, you can apply. If we approve your request, here's how your fees will be handled:
- Before your course begins: We will move 100% of your fees to the new course. If the new course costs more or less, you will either pay the difference or get the extra amount back (or adjusted in your next payment).
- After your course begins: We will keep some of your fees based on how much of the course has already happened. The remaining amount will be moved to your new course. If the new course costs more or less, you will either pay the difference or get the extra amount back (or adjusted in your next payment).
- Credit Note: If you don't want to join a new course right away, we can give you a credit note for the remaining money. You can use this credit note for any course within 1 year.
Rules for changing your course:
- You can ask to change your course in these situations:
- Same batch, different timing or format: Moving to a different time (like morning to evening) or format (like classroom to online) in the same batch. Fee: ₹500 plus any difference in course fees.
- Different batch: Moving to a later batch (like January to February). Fee: ₹1,000 plus any difference in course fees.
- Time limits: You can do this ONCE within the first 6 months from when your original batch started. After 6 months (but within 1 year), the fee increases to 50% of the current course fee.
- If you need to repeat: If you complete the course but are placed at the same level again, you must repeat the batch. Fee: 50% of the current course fee (within 1 year from when your original batch started).
- Registration/Application Fees
- The Institute has a GRM, amended occasionally, to address and effectively resolve complaints, representations, and grievances related to any of the issues mentioned in this Notification.
- The GRM is available on the Institute website.
- The Institute shall ensure that all grievances received are addressed as deemed fit within 30 days.
Course Not Granted (CNG)
- A minimum of 75% attendance is mandatory for all students to be eligible to appear for the course-end examination.
- Students awarded CNG may be able to attend classes with a convenient batch or make other arrangements provided here.
- The student must pay transfer fees for the immediate or subsequent batches
Standard of Passing
- A student must pass Continuous Assessments, Course-end Examinations, and/or Practicals (as applicable) separately by obtaining a minimum of 50% marks.
- Marks below 50% will be treated as a Fail.
Backlog Examination
- A student who has failed in Continuous Assessments or Course-end Examinations must appear in the backlog examination in subsequent examinations.
- The student must pay backlog examination fees for immediate and subsequent attempts.
Award of Certificate (Completion)
- A student will be awarded the completion certificate only if they have a minimum of 50% marks in each assessment upon completing the course.
Award of Certificate (Participation)
- A student will be awarded the participation certificate only if they have attended at least 66% of the classes and have a minimum of 33% marks upon course completion.
Distinction
- A student will achieve Distinction if they have more than 90% attendance and more than 75% marks.